FAQ



Your Privacy Customer details will not be passed on to any third parties, but held by Primetime Video in order to send you updates, brochures and future offers. Please advise us in writing or by email if you do not wish to receive this information.

Credit/Debit Card Security
All card transactions are processed securely by SagePay or Paypal and the information is stored only until the transaction is completed and despatched. They are then deleted; therefore you will need to input your details on your next visit to our website. Your card information is not held on our web site.

Guarantee/Returns/Exchange
If you are in any way dissatisfied with your order, please contact us in the first instance. Products then returned to us in their original packaging within 14 days will be exchanged or refunded in full. Any goods returned outside these criteria will be subject to our discretion.

Out of Stock Items
We will notify you if we are unable to fulfil any part of your order and endeavour to post the balance as soon as the product is available. Alternatively, we will issue a refund if the product is not expected to arrive within a reasonable time.

Copyright
All rights are reserved by Primetime Video for the Copyright of material on this Web Site unless otherwise stated. No reproduction of copyright material, by any method, may be undertaken without prior consent in writing by the owner. Copyright material may not, under any circumstance, be used for gain by any other party.

Accuracy
This web site has been published in good faith and whilst every effort has been taken to ensure the accuracy of information, Primetime Video cannot accept responsibility for any errors, inaccuracies or omissions contained herein, or for the consequences of any reliance on the information provided by the same.

Delivery Policy
Your order will be despatched within 5 days of receipt (normally within 48 hours), unless we notify you otherwise. Goods will be delivered within 10 – 14 days in the UK (normally 3 – 5 days) and within 21 days outside UK. Please advise us if delivery does not occur within this time frame, or if you need the item sooner.

Website Currency
The option to view Website Currency on this site is there as a guide only, based on the last exchange rates updated to the website. The amount you are charged (if different from £ Sterling) may vary based on the exchange rate at the immediate time your order is placed with us.